Our responsibilities

Empowering the community..

Our Responsibilities

Freedom Financial pledges to serve our clients in a responsible manner and act in the best interest of our customers. To be open, honest and fair in all our business conduct.

Conduct
We will treat all clients with respect and professionalism. We train our team to behave ethically during every contact with the client. If they behave unethically, they will be disciplined

Privacy
We respect our customers’ right for privacy by maintaining all information received strictly confidential.

Products and Services
Our products and lending criteria are designed to meet our clients’ needs.

Cost of Credit
Competitively priced products which we promote in a balanced way showing the risks as well as the benefits.

Fees and Charges
Clear information on the cost of borrowing, any fees and charges and our terms and conditions.

Overindebtedness
A limit on borrowing that we believe will ensure the client doesn’t overstretch his/her finances and accesses credit beyond their limit.

Queries & Complaints
We will inform clients of their right to ask questions and complain, and will educate them about the various ways they can submit questions and complaints to the institution. We will promptly and professionally handle any query or complaint the client may have.

Payment Issues & Arrears
Clients are expected to repay their loans on time, but if they do not, we will still treat them with dignity.

Promoting Financial Literacy
We promote financial literacy by providing advice and guidance to better our clients’ financial management skills and knowledge.

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